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Server Monitoring and Outage Management Suite


Number  of checks Check frequency E-mail notices SMS notices Price (month)
10 1 minute unlimited 50 / month

15 EUR
+ 18% VAT

30 1 minute unlimited 150 / month  30 EUR
+ 18% VAT


In today’s online world, any downtime of your web presence has a costly impact in terms of lost sales, disappointed customers and wasted advertising resources. Designing and implementing a solid technical architecture is essential, but things can (and inevitably will) break. Companies that are serious about their online presence need a comprehensive monitoring solution to detect outages immediately and notify operations teams so they can resolve outages as quickly and efficiently as possible. NEXT-EM in cooperation with PANOPTA offers a complete Server Monitoring Service and Outage Management System for online businesses and service providers that goes beyond basic outage detection and notification. We allow you to complete the outage lifecycle by providing your team tools to facilitate outage resolution and then learn from what has been done in order to avoid future outages. With this functionality, now your team can actually improve overall availability rather than just monitoring downtime.

Advanced Server Monitoring

Today's websites are becoming more and more complex, involving dynamic content, mashup content from multiple sources, backend web services, email, chat and other communication mechanisms. Each component of this infrastructure must be monitored to ensure that outages at any level are detected. The Monitoring Control Panel presents monitoring configuration and real-time monitoring data, making it easy to monitor a single server or hundreds of servers around the world. Complete monitoring: All critical services that can impact availability are checked, including frequently overlooked services such as third-party visitor tracking and advertisement placement tools that can potentially interfere with your website's performance. High-frequency checks: Checks are performed every 60 seconds to provide a complete picture of availability without missing even short outages. Intelligent startup tools: We analyze your online presence and determine the services that need to be monitored. Even for relatively basic online businesses, we typically find 15 or more critical services that can impact availability. Comprehensive reporting: Daily, weekly and monthly reports are distributed on server availability and outage histories in order to verify SLA compliance and increase visibility of IT performance to managers and executives.

Intelligent Outage Notification

Once an outage is detected, it is immediately confirmed with checks from multiple geographic locations in order to avoid false positive alerts. After the outage is confirmed, our notification system takes control to notify you of the problem. Unlike some systems where users simply provide an email address that is contacted once the outage is detected, our system allows for very complex alert sequences, escalating the outage to a wider audience the longer the outage persists. The Control Panel allows you to create custom notification timelines to control outage notification based on your team's needs. Each timeline specifies when and whom to notify for a given server outage. The timeline interface allows you to see exactly what your schedule looks like and make necessary changes easily.

Outage Management

Dealing with an outage, especially of a high-value system, can be time consuming and chaotic, often resulting in over-utilizing key resources. NEXT-EM in cooperation with PANOPTA fully equips your team with information and communication tools to operate as efficiently as possible until the outage is resolved. Outage logs become tools you can use to review what went wrong and prevent future occurrences.

During an Outage

The first thing you need when faced with an unexpected outage is as much information as possible. The Outage Management Command Center (OMCC) provides a consolidated outage interface that gives an overview of the current problem. It provides crucial information to assess the situation: the pre-outage server state, detailed check results, and a clear picture of available resources. The second thing you need is tools to help your team communicate. The OMCC is a centralized place for teams to meet during an outage and coordinate a response. The OMCC brings together several forms of communication, including:

  • An outage-specific email list, where messages are automatically broadcast to everyone involved in the outage. Outage notices are automatically tied into the list - simply reply to the notice and your response is routed to everyone involved in the outage.
  • A web-based chat room where your team can discuss the situation in real-time. This is a pure web tool, with no software to install and configure.

All email and chat messages are added to the Outage Log so that people joining later in an outage can get up to speed quickly on what's been done. More importantly, it lets your operations staff concentrate on resolving the problem without getting pulled away repeatedly to give status updates on the situation. These tools make it easy for operations teams to respond to outages in a timely, efficient manner. And, because this infrastructure is hosted on our redundant servers, it is not affected by the very outages that you are attempting to manage.

After an Outage

Once you have resolved the source of the outage, it's important to make sure that you prevent the same problem from occurring again in the future. Oftentimes, many details of what was done in the heat of the moment are lost, and the same type of outage repeats again and again. Ending this cycle is a crucial step to improving the overall availability of your online presence. Fortunately, with teams working in the OMCC throughout an outage, all the details of what you have done are captured and are available to review after things have calmed down, rather than being lost to groggy memories or the next problem that comes up. Outage logs are archived permanently for examination, whether it's the next day or six months down the road when a similar problem arises.

Getting Started

It is easy to get started monitoring of your online infrastructure. The entire infrastructure is accessed through the web-based control panel, with no software to install. With our intuitive account signup and monitoring configuration process, you can get everything set up within minutes.


NEXT-EM as a partner for GlobalSign offers the following SSL certificates the market


  DomainSSL OrganizationSSL ExtendedSSL
Purpose ... Single domain or wild-card domain Single domain or wild-card domain Single domain
Yellow lock icon in browser
Да Да Да
Green address bar in browser
Не Не

Зелена лента


High security
Да Да Да
Encryption Minimal 128 bit up to 256bit. Issued by 2048 bit SHA-1 Root CA Minimal 128 bit up to 256bit. Issued by 2048 bit SHA-1 Root CA Minimal 128 bit up to 256bit. Issued by 2048 bit SHA-1 Root CA
Verification Domain verification Organization verification Extended organization validation
Validity period 1-5 years 1-5 years 1-2 years
Time of issuance 5 minutes 1-2 working days 3-4 working days
GlobalSign site seal SSL печат SSL печат SSL печат
Unlimited re-issuance / replacements
Да Да Да
Guarantee $10,000 $100,000 $250,000
Free support
Да Да Да
Support for all browsers
Да Да Да
Support for mobile devices
Да Да Да
Free installation check
Да Да Да



Our company creates VPN connections for the customers which need to connect several locations or need to allow their employees to access the resourses for their central location.

Here are the devices we use for that purpose and their specifications:

  • 300MHz Atheros CPU
  • five 10/100 Ethernet MDI-X ports
  • 64MB NAND storage
  • 32MB SDRAM
  • Speaker on board
  • one DB9 Serial port
  • 9..28V DC - power jack or passive PoE
  • 3-4W Power consumption under full load




  • 680MHz Atheros CPU
  • five 10/100/1000 Gigabit  Ethernet MDI-X ports
  • 512MB NAND storage
  • 256MB SDRAM
  • Speaker on board
  • microSD card on bottom 
  • one DB9 Serial port
  • 18..28V DC - power jack or passive PoE
  • 115mm x 90mm (4.53in x 3.54in)


  •  CPU: AR7240 400MHz CPU
  • Memory: 32MB DDR SDRAM onboard memory
  • Data storage: 64MB onboard NAND memory chip
  •  Ethernet: Five 10/100 ethernet ports
  • Extras: Reset switch, Beeper
  • Serial port: no serial port
  •  LEDs: Power, NAND activity, 5 Ethernet LEDs
  • Power jack: 9.28V DC
  • Dimensions: 113x89x28mm.
  • Power consumption: Up to 3W


  •  CPU: Atheros AR7161 680MHz CPU
  • Memory: 32MB DDR SDRAM onboard memory
  • Data storage: 64MB onboard NAND memory chip
  • Ethernet: Five 10/100/1000 ethernet ports
  • Extras: Reset switch, Beeper
  • Serial port: no serial port
  •  LEDs: Power, NAND activity, 5 Ethernet LEDs
  •  Power jack: 9.28V DC
  • Dimensions: 113x89x28mm.
  • Power consumption: Up to 6W

For further information about possible implementations please contact us.


N-WEB - hosted web content services

The development of internet technologies create constant demand of new and innovative solutions to show new content to the visitors. The trend called "Web 2.0" crated a so called  mania for interactive applications which allow web sites to grow.

For that purpose NEKST-EM dooel crated a group of applications called "N-WEB" which uses modern web technologies to deliver content rich information to you and your web visitors. N-WEB consists of the following components:


N-WEB STATS - system for analisys of visitor statistics, with possibility to build reports about the surfing habbits, popularity tracking and global website analisys.

N-WEB POLL - system for doing anonymous polls for the visitors, with the possibility to chose predefined answers to questions which you find interesting at a given time for your visitors.

N-WEB METEO - system for getting the latest weather data for the main cities in Macedonia. The data consists of the current temperature and weather conditions which are both visual and textually shown to the end user.

N-WEB SEARCH - a search system for searching the Macedonian web space, with special features to search only the websites on which a special bar is installed.


N-WEB MAILMAN - a newsletter system which allows the end users to leave the contact data on topics they find useful and later you can send them information they wanted..

When designing the products we took special care about the easy integration without special knowledge of programing technologies and HTML. The integration is done with simple copy/paste code which works instantly on your web page. All the information is stores on the N-WEB content server which allows data to be running fast and with great quality.


Prices for N-WEB components
N-WEB STATS 10 EUR + 18% VAT / year
N-WEB SEARCH 10 EUR + 18% VAT / year
N-WEB METEO 20 EUR + 18% VAT / year
N-WEB POLL 20 EUR + 18% VAT / year
N-WEB MAILMAN 60 EUR + 18% VAT / year
Discount if you buy several components
5 components 20% discount
4 components 15% discount
3 components 10% discount
2 components 5% discount


Мµ Hotspot

Мµ Hotspot - Complete solution for public wireless hot-spots

Access to internet in public places is a big challenge in the 21 century. Mobility of users makes internet access a necessity everywhere. All bars, restaurants, hotels, clubs and other public facilities are places where internet access makes them visited, trendy and in. Out hot spot solution allows your existing broadband connection in the object (ADSL, Cable, Wireless, Leased line) to be publicly available to your visitors, partners and friends.

The simple solution allows full control of internet access with the possibility to print cards which are limited by time or bandwidth constrains. Additional possibilities are added in the form of total customization of the pages which allows for additional marketing elements.

In order to use the service you must use a broadband router which is compatible and given in the list bellow, and if you like you can also purchase additional compatible routers or get a leased router for the whole time you use our great service.


price per router with hotspot service: 35 EUR + 18% VAT / month
The user should provide the compatible router per hotspot location. If the users needs additional devices they can be leased or bought according to the price list below.
Compatible routers:
Model Sell price Monthly lease price
Linksys WRT54GL 60 EUR + 18% VAT 6 EUR + 18% VAT
Asus WL-500G Premium 70 EUR + 18% VAT 8 EUR + 18% VAT
Buffalo WHR-HP-G54DD / /
For yearly payments we allow 10% discount